PLEASE SEE OUR SUBSTITUTION POLICY
We must be contacted within 48 hours if your recipient notices an issue with their flowers for a refund or replacement.
Sub Policy: Substitutions may need to be made due to the delicate nature of our medium. Exact shades of color can not always be guaraunteed, but we work hard to maintain color scheme, and when deviating slightly is necessary to maintain the look & value, we work with adding complimentary colors to your piece.If any element of the design is of special importance PLEASE note this in the delivery instructions on check out so that we can substitute according to your preferences rather than our own design aesthetics. If you have any questions please CALL in the order so we can properly accommodate you! :)
Designer's Choice, Colorful Mixed Grave Spray to sit on the ground in front of your loved ones space. If there are any special color requests, please note these in the delivery instructions.
PLEASE PROVIDE Space & Lot numbers if available to avoid delays in placement of your flowers. All Memorial Day flowers will be delivered FRIDAY, 5/22 so that your flowers will be present the entirety of the holiday weekend.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
