PLEASE SEE OUR SUBSTITUTION POLICY
We must be contacted within 48 hours if your recipient notices an issue with their flowers for a refund or replacement.
Sub Policy: Substitutions may need to be made due to the delicate nature of our medium. Exact shades of color can not always be guaraunteed, but we work hard to maintain color scheme, and when deviating slightly is necessary to maintain the look & value, we work with adding complimentary colors to your piece.If any element of the design is of special importance PLEASE note this in the delivery instructions on check out so that we can substitute according to your preferences rather than our own design aesthetics. If you have any questions please CALL in the order so we can properly accommodate you! :)
Different TYPES OF GREEN/BLOOMING PLANTS& Container/Bow MAY VARY!
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
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Rated 5 out of 5 stars
Beautiful arrangement! Delivered on time. Great florist, will use them again.
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Rated 5 out of 5 stars
I was please with the arrangement I purchased recently. It was beautiful and exceeded my expectations upon delivery. You just never know when ordering online if the product will be the same. I have always been happy with the service, selection and delivery reliability I have experienced with Caldwell Floral. They are my go to for both personal and work related needs.
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Rated 5 out of 5 stars
Caldwell Floral went over and above my expectations of the floral arrangement. They also did an outstanding job on the floral arrangements for my husband’s funeral. I would highly recommend Caldwell Floral!
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Rated 4 out of 5 stars
The recipient thanked us for it. I would have given you a 5 IF you had photographed the actual plant at time of delivery as Amazon deliverers do.
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Rated 5 out of 5 stars
I received a phone call expressing how beautiful the arrangement was. I expected no less. But what I didn’t expect was for the delivery person to call recipient telling her he left it on the porch when they didn’t answer door. Very thoughtful. Thank you.
