PLEASE SEE OUR SUBSTITUTION POLICY
We must be contacted within 48 hours if your recipient notices an issue with their flowers for a refund or replacement.
Sub Policy: Substitutions may need to be made due to the delicate nature of our medium. Exact shades of color can not always be guaraunteed, but we work hard to maintain color scheme, and when deviating slightly is necessary to maintain the look & value, we work with adding complimentary colors to your piece.If any element of the design is of special importance PLEASE note this in the delivery instructions on check out so that we can substitute according to your preferences rather than our own design aesthetics. If you have any questions please CALL in the order so we can properly accommodate you! :)
In vivid, bright colors. Please indicate in "delivery instructions" if you prefer certain colors or styles/shapes of arrangement.
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Rated 5 out of 5 stars
I was able to order over the internet easily. I requested a photo be sent to me once arrangement was placed on grave. Unfortunately, that photo wasn’t sent so I have no way of confirming that the flowers I ordered were the ones delivered or if they were delivered at all. In the past I received a photo so I am expecting that this time the flowers I ordered were the ones delivered. It’s difficult to find a florist when you are out of state. This florist has always been reliable just order ahead of the date you’d like delivered as they are busy.
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Rated 5 out of 5 stars
Thank you for helping us with this order and delivery. Our co-worker was very happy to receive it, and sent us great pictures of it. Nice job, Caldwell Floral!
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Rated 5 out of 5 stars
Wonderful efficient and timely service. Thank you!
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Rated 5 out of 5 stars
The arrangement was beautiful and priced right and the delivery was on time. Perfect! Thanks, Robb
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Rated 5 out of 5 stars
My company ordered flowers for a coworker who just had surgery and decided on the Designer's Choice option. The flowers were absolutely gorgeous!!! I would very highly recommend!!
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
